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Read what people are saying
about Precision Garage Door in:

Chandler, AZ

Precision Garage Door of Phoenix
has received 166 reviews, averaging 4.92 Stars:
Review:

Called Precision after calling another national service. The other company gave us a 3 hour window then missed it by 2 hours so we canceled. Precision gave a 2 hour window. they came early in the window and had the work completed before the window closed. Technician Josh arrived on time was very efficient and did a nice job. He replaced our broken spring and installed new rollers. The new rollers are awesome, really made the doors quiet. Will call these guys for service next time something happens.
Walter Wright
Josh Wieser Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Josh and Matthew did a great job Explained the procedure before the work began and welcomed questions Would recommend them and your company
Helen Visokey
Josh Malcolm Service Provided:
Garage Door Repair
Technician:
Review:

Technician Jess M did an excellent job. He arrived early from the scheduled time and was thorough in diagnosing our broken spring and aged cables. He quoted us the full package repair and was true to the cost. I had your sticker on my door from an earlier repair (years ago) and I am sure to keep it there.
Larry Schuster
Jess Mason Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

they did a good job on a hot hot day.
Phyllis Swanson
Sebastian Leblanc Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

Service was great...the cost could have more reasonable!
Cliff Bartholomew
Service Provided:
Garage Door Repair
Review:

Erik Yazzie installed my replacement garage door today. He arrived early, work efficiently and did an outstanding job, I have been quite pleased with Precision Door Service from my first phone call, initial service call, to the follow up check on measurements to the installation. Everything has been professional. I highly recommend them. Sun Lakes, AZ
Maralyn Hill
Erik Yazzie Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

This is the third time I have called Precision and their customer service is even more impressive every time. Same day appointments and extremely polite and considerate technicians are the reasons we will call them again next time we need garage door help.
Heather
Chris Rowe Service Provided:
Garage Door Repair
Technician:
Review:

Josh and his partner came early and explained what they would have to do. They were very efficient and made me feel confident in accepting the work they planned to do. When they left, my garage door was operating well and more quiet. I was pleased.
Lola Fulks
Josh Malcolm Service Provided:
Garage Door Opener Repair
Technician:
Review:

The technician, Jess, kept in contact with me to update me on their arrival time. He fit me in his schedule on short notice, the same day. He lengthened his work day to fit me in since I was going to be going out of town and worked with me on fixing the most pertinent items, as I am on a very limited budget. My new opener works great, is very quite.
Julie Sitarz
Jess Mason Service Provided:
Garage Door Opener Repair
Product:
Opener
Technician:
Review:

We needed a quick response since we have moved and that is what we got!
Evelyn Gore
Josh Malcolm Service Provided:
Garage Door Repair
Technician:
Review:

Josh was great. My wife gave him a 10. He was knowledgeable, professional, and courteous. Would highly recommend Josh.
Jim Whalen
Josh Wieser Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

We were referred once before, almost 6 years ago, hadn't needed service since! We just needed to update our garage door opener and now we know why we always use Precision. Tech showed up early!! Friendly, efficient, personable!
Bruce Moore
Jess Mason Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

These guys are good, no other way to put it - friendly, courteous, and prompt. I would recommend Precision Doors to anyone looking to have a new garage door installed.
Monty Robinson
Victor Reyes Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

All went well with the install of our new door and opener. My only comment would be that all electrical connection should be with wire nuts.....not some sort of white tape. Also, for the price we paid, would have liked a bit more instructions and setting up of the opener controller. The installers were courteous and neat. Thanks, Dwight.
Dwight Barnes
Service Provided:
Install Garage Doors
Product:
Garage Door Opener
Review:

Sebastian came out to check out my garage door that was hit last night. He called first, was prompt, courteous, and explained everything. I found him professional, knowledgeable, and helpful. I've ordered my new garage door, but was given the option of repairing the one I had. I appreciated being given the alternatives. I am very pleased with Precision and look forward to getting my new garage door installed.
Maralyn Hill
Sebastian Leblanc Service Provided:
Garage Door Repair
Product:
Garage Doors
Technician:
Review:

Jonathan was very nice, professional and helpful. He fixed the problem with my belt drive garage door opener in record time. He explained to me the problem and provided me with two options for repair. Precision Door was easy to get a hold of and had convenient time frames for appointments
Gillian Burns
Service Provided:
Garage Door Opener Repair
Review:

The sales tactics by the repair man were borderline predatory. It is clear that this company will take advantage of a person in a bad situation, and is looking for people that don't know what a reasonable cost for garage door spring repair should be. The initial proposed price for replacing 2 torsion springs was outrageous; several hundred dollars more than expected and nearly 3x the amount I've paid for this service (on the same door) in the past. The final price after negotiation was still $60-100 more than I felt was fair, but I accepted it to move on and get the garage door fixed. After reading online reviews of Precision (which I should have done first), I see I'm not the first person to have this complaint. As it turns out, I understand the repair men receive a portion of each sale, which explains the outrageously inflated initial price. This aside, I appreciated that the repair man was on time and that the quality of the work was good. I would not consider repeat business with Precision though.
Justin
A Response from: Charan

Justin, As Precision Door Service we apologize for your negative experience. We strive to provide great customer service along with competitve pricing. We have logged your complaint and will get it resolved as we see fit.

Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
Review:

New garage door and garage opener. Same day response to our request and to provide a quote however after that, they were unable to provide details whether or not their distributor had a replacement door on stock and when the door would be installed. Despite several update requests from our side, we did not receive any information other than a generic product information document. We felt as if they were not concerned about the security risk that we had during the time we did not have a garage door. In addition, the gentlemen who installed the door left a large ding in our garage wall and didn't mention anything. He was also not able to provide much guidance on the new garage opener "I only install them"...
Kimberley Urech
A Response from: Charan

Kimberley, We as Precision Door Service apologize for the lack of communication. We would be more than happy to have one of our techs come out and explain all the great features of your new garage door opener. If there is anything we can do to make sure you have a positive experience please let us know.

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Gabe was very professional. Explained all the options and then completed the work in a timely manner. He was also very personable.
Doug Morrison
Gabe Sesma Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Your TV ads are very impressive as was Josh. Your truck was neat and clean, Josh had on a nice uni and was very clean cut. This is important to seniors such as Sherri and me. The following words come to mind when describing Josh, they are: professional, courteous, knowledgeable, and represents your company well. Look forward to doing business with you. Sherri and Dwight
Dwight Barnes
Josh Malcolm Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

Jess was great! He knew his work, busted it out in short order and door works good again....I'll give you all a 4.99
Vern Ridgway
Jess Mason Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

your technician did an excellent job Your minimum price was a bit much to pay for a simple repair, but the lubing and check of the opener will hopefully keep it operating smoothly for several years to come. overall, because I can no longer trust myself on a ladder (necessary in this case) I am satisfied. Dave Brokaw
David Brokaw
Jess Mason Service Provided:
Garage Door Opener Repair
Technician:
Review:

We had a problem with the garage door not closing early this morning. I called and within an hour and a half Kyle showed up. He was very courteous and very professional. He checked out the door and opener. We needed a new opener and he also overhauled the garage door rollers and other components. I would recommend Precision to everyone!!!! And definitely they should ask for Kyle!!!
Deborah Perkins
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Recently had a jammed door. Josh came out on a Sunday and did an excellent job getting the door unjammed and solving the underlying problem.
Chris H
Josh Wieser Service Provided:
Garage Door Repair
Technician:
Review:

Technician (Jesse) went above and beyond what I expected to fix the problem. He was polite and very knowledgeable..keeping me informed through all the repairs. I would definitely recommend Precision to my friends and neighbors.
Sandra Woods
Jess Mason Service Provided:
Broken Garage Door Spring Repair
Product:
Belt Drive Garage Door Opener
Technician:
Review:

Josh was awesome! He not only gave me options on the repairs but completed the repair I choose with great exactness.
Daryl Tanner
Josh Malcolm Service Provided:
Garage Door Opener Repair
Technician:
Review:

There were a few hiccups in getting the doors delivered so if you need them NOW, beware. Installation was very fast for one guy although some of the door panels were scuffed. Don't know if it happened during delivery or installation. Scuffs were small and nearly unnoticeable. Overall good experience. Both my wife and I were astonished how quiet it was, but after a few months, it squeaks and creaks almost as much as our old did. Maybe Precision could do a post-install "tune-up" to see what is causing it?
Steve Kumm
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Amazing customer service. Josh came in and clearly explained everything. I never felt like I was being sold anything. He gave me options and guided me through the whole process. Great experience from start to finish.
Ben Haugland
Josh Malcolm Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Technician:
Review:

What a great experience. Josh was prompt and courteous, and did a great job. Thought I was in for an opener repair, but Josh showed me how I could have a brand new opener for basically the same money, and kick my 10+ year old one to the curb. Everything from greeting to cleanup was professional and friendly. I highly recommend Precision Door and will use them myself every time I need service!
Jeff Kramer
Josh Wieser Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Fast friendly service. From my initial phone call to the time when the technician arrived to his quick assessment of the problem and promptly fixing it; I could not be more pleased. Dale, is an excellent technician that took the time to explain everything. If you have any garage door needs, this is the place to call.
Robert Czeranko
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
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