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Read what people are saying
about Precision Garage Door

Precision Garage Door of Phoenix
has received 3 reviews, averaging 2.00 Stars:
Review:

Very nice and friendly techs. The parts are expensive and they upsell. I needed a new drum and retensioned springs and ended up with two new drums, new pole, and new cables. Then when I called back after two months when the garage door would not close halfway but proceeded to close all the way, new springs. Funny that assessment was made from 8 feet away standing on the ground, no check of the current tension on the springs, no check if the stops had slipped, just you need new springs for almost $1000. Unfortunately I am an engineer and a do-it-yourself guy so I know this was an obvious upsell. The springs are 10 years old, the other door is fine, the door didn't do this before the drum issue. No evaluation, no tests, just new springs. I would advise to at least be careful, and probably avoid.
George Ellis
A Response from: Charan

Mr. Ellis I see your estimate for springs and the estimate is not $1000 dollars. I will be talking to the technician about you saying he did an evaluation with out even looking at the springs and every aspect of your garage door first. I do apologize for that and it will be corrected. Thank you for your feedback

Justin Breed Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

The sales tactics by the repair man were borderline predatory. It is clear that this company will take advantage of a person in a bad situation, and is looking for people that don't know what a reasonable cost for garage door spring repair should be. The initial proposed price for replacing 2 torsion springs was outrageous; several hundred dollars more than expected and nearly 3x the amount I've paid for this service (on the same door) in the past. The final price after negotiation was still $60-100 more than I felt was fair, but I accepted it to move on and get the garage door fixed. After reading online reviews of Precision (which I should have done first), I see I'm not the first person to have this complaint. As it turns out, I understand the repair men receive a portion of each sale, which explains the outrageously inflated initial price. This aside, I appreciated that the repair man was on time and that the quality of the work was good. I would not consider repeat business with Precision though.
Justin
A Response from: Charan

Justin, As Precision Door Service we apologize for your negative experience. We strive to provide great customer service along with competitve pricing. We have logged your complaint and will get it resolved as we see fit.

Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
Review:

New garage door and garage opener. Same day response to our request and to provide a quote however after that, they were unable to provide details whether or not their distributor had a replacement door on stock and when the door would be installed. Despite several update requests from our side, we did not receive any information other than a generic product information document. We felt as if they were not concerned about the security risk that we had during the time we did not have a garage door. In addition, the gentlemen who installed the door left a large ding in our garage wall and didn't mention anything. He was also not able to provide much guidance on the new garage opener "I only install them"...
Kimberley Urech
A Response from: Charan

Kimberley, We as Precision Door Service apologize for the lack of communication. We would be more than happy to have one of our techs come out and explain all the great features of your new garage door opener. If there is anything we can do to make sure you have a positive experience please let us know.

Service Provided:
Install Garage Doors
Product:
Garage Doors