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Jay Rivas
Tech ID#: 8
Reviews: 285
Average: 4.98 stars

Jay Rivas

Technician
Jay Rivas has received 285 reviews, averaging:

Jay Rivas's Bio:

Jay has lived in the Valley of the Sun for seventeen years. He is a loving husband and father of two children. Jay went to college as an English major and is fluent in both English and Spanish. In his time off, Jay enjoys spending time with his family, riding his Harley, and traveling. Jay was a restaurant manager for eight years and received multiple intercompany awards. This is where Jay developed his passion for customer service. Jay then became a garage door installer and technician. He has been in the field for six years and can not only repair an existing door, but can install doors from scratch as well. Jay is an asset to the team and we know you’ll enjoy working with him as well.
Review:

Jay was technician and was very professional, knowledgeable and pleasant to have here, 5 stars, thank you
Ken Ward
Service Provided:
Garage Door Opener Install
Review:

We had used you before, we had problems with the product and you made it right.
John Miller
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

The spring on my garage door broke the same day that I bought a new car, and I called precision doors as they were so highly rated. I explained my situation to the very friendly person who answered the phone, and she got somebody over within two hours to inspect our door at no charge. From the moment the technician showed up I felt very comfortable, he was very professional and respectful, explaining everything to me perfectly. I went ahead and had them replace the broken door springs on the spot, he was able to do that and I am very very happy with the way my door works now and with the ten year warranty I have on the new (better) springs. Highly recommend this company and their employees to anybody. 10 out of 10!
Matt
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Any way I can get an additional remote?
Tom French
Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
Review:

absolutely Superb! Jay, called ahead to let me know he was inbound. Walked me thru my various choices of service and repair, began work immediately. Repair was through and complete in minimum time. Jay is dedicated service tech, and a very personable young man. Great representative for your company. The friend who recommended your service saved me timing and money.
Tim Miniham
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Very pleased
Connie Damrauer
Service Provided:
Garage Door Opener Install
Product:
Rollers
Review:

Arrived on time. Quick service.
Jay
A Response from: Charan

Thanks for evaluating our employee /

Service Provided:
Garage Door Repair
Product:
Garage Doors
Review:

Our technician Jay was hands down one of the nicest guys I have met. He was super fast and efficient. He also told me that he loves his job! Makes me feel like I chose the write place to go!
Bryan Phillipps
Service Provided:
Garage Door Repair
Review:

Your Tech was very polite and certainly knew the product. He was thorough, accurate and timely. I would give him and your company a 5 star rating.
John Thompson
Service Provided:
Garage Door Opener Repair
Product:
Springs
Review:

Jay was great, provided all the options and very thorough. I would highly recommend Precision Door.
Hugh Smith
Service Provided:
Garage Door Opener Install
Product:
Garage Doors
Review:

Precision is the best at everything - Follow up Timely Great work Always friendly and clean.
Johnny Pignotti
Service Provided:
Garage Door Repair
Review:

Jay was wonderful! My phone app and my keypad opener were not working. He reprogrammed both of them and he explained every step to me! He was on time and very professional.
Shelly Ince
Service Provided:
Garage Door Opener Repair
Review:

While the service was very good, I question the amount. $635 to replace the springs on one double door plus relacing an 18 inch 1x6 that was cracked. Total time about 40 minutes. Plus the attempt at upselling to sevices not requested. I researched online (take it advisedly) that spring replacement was around $200-$300. While the door is back in working order, I feel the charge was excessive. Yes, I authorized the work, but needed to get it fixed so as to put my car in the garage as I was headed out of town.
Ken Eakin
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

A great business with great customer service. We would not use anyone else. Precision installed a new system for us about 1.5 years ago. It has worked perfectly. I was a bit late in my recommended maintenance check and Jay went over everything thoroughly with me.
Kathy Anderson
Service Provided:
Install Garage Doors
Review:

Always professional and very prompt response time!
Alice Smith and Larry Smith
Service Provided:
Garage Door Repair
Review:

Jay was on time, courteous and efficient
Mike Colegrove
Service Provided:
Garage Door Opener Install
Product:
Opener
Review:

Must say that we are supremely satisfied with the quality of work involved in replacing our spring mechanism. Prior to any repairs, our service technician, Jay, clearly explained what was required and gave us options of how best to proceed. Jay’s knowledge, professionalism, and experience gave us confidence that the job would be done right, and it was.
David Fogelson
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Jay is very knowledgable & professional. He explained the process for getting a new garage door opener and offered three options. His explanations were thorough and easy to understand. When the time comes I will use Precision as I have done in the past.
Frank Gidaro
Service Provided:
Garage Door Opener Install
Review:

Fast. Professional. Quality. Joe clearly explained to me all my options and got my new unit up right on the spot, then he set up all my remotes and taught me how to use the app. And the unit is whisper quiet. Very satisfied.
Michael Reynolds
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Jay was right on time and did an outstanding job. he explained every step that he needed to perform and I appreciated that. He absolutely represented your Company as a 5 star employee. My only (somewhat) negative comment was that the overall cost was expensive, more than I had anticipated. However, I'm sure it is in line with other companies. Precision will be our garage door service provider for any of our future requirements and I will certainly pass on my positive thoughts to our friends and neighbors Best Regards Skip Maiorana
Skip Maiorana
Service Provided:
Garage Door Repair
Product:
Springs
Review:

Good fast service. Tec didn't take very long at all to correct the problem. Daughter say the door don't make any noise at all anymore so she is very happy.
Bruce Anderson
Service Provided:
Garage Door Repair
Review:

Great service. Tech arrived on time, very courteous and knowledgeable about his product. Would definitely use this company again and also recommend to others.
Sharon Hix
Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Review:

A Precision Garage Door repairman just left my home. Quoted me nearly $550 dollars for 2 garage door springs on a unit PRECISION sold me, PRECISION installed for me and has maintained and serviced. I was given ZERO credit for being an existing and loyal customers. Instead they stuck it to me---because the springs lock the vehicle inside the garage until repaired---they knew they had me and I guess went for it! Instead I've decided to get the $71.92 parts on Amazon and literally install myself by YouTube video we just watched. My point? How could Precision treat me so unfairly and required that type of mark up to run their business? Fair price---no problem. GAUGING an existing customer when they need you? NO WAY. How awful! There was no difference between me and a stranger they'd never met or anything in between----just profit. The technician (more like salesperson) told me they had to pay for the entire process including advertising. Duh. But $550 on a $71.92 retail part that probably costs you $35? Scary
Charla Paynter
Service Provided:
Garage Door Repair
Review:

Jay was amazing. Prompt, fast, knowledgeable, and friendly. I trust the work he did and am happy with the service.
Alisha Olson
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Excellent service
Jane Saltz
Service Provided:
Broken Garage Door Spring Repair
Review:

Excellent job performed. Professional, fast, clean.
Slavko Kesic
Service Provided:
Garage Door Repair
Review:

Great prompt service and had a knowledgeable polite tech fix my door but remember you pay for prompt service.
Jim Rienzo
Service Provided:
Garage Door Opener Repair
Product:
Rollers
Review:

I am getting the garage door replace, so far my comments are limited to the initial tech encounter. I can not find anything negative on today’s encounter, of course I reserve the right to comment once the job is completed.
Alfonso Roggiero
Service Provided:
Garage Door Repair
Product:
Garage Doors
Review:

Jay Rivas did an excellent job, very professional and thoughtful to me as a customer ! I would highly recommend him to anyone! Great work and follow thru.
Lou B
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I called regarding a broken spring, and they had someone out to replace it within just a few hours. Upon their arrival, I opted to do a complete overhaul of the springs, cables, bearings and rollers, and now have a nice quiet garage door again. Friendly, professional and courteous service.
Andreas Scmalz
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
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