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Jay Rivas
Tech ID#: 8
Reviews: 303
Average: 4.96 stars

Jay Rivas

Technician
Jay Rivas has received 303 reviews, averaging:

Jay Rivas's Bio:

Jay has lived in the Valley of the Sun for seventeen years. He is a loving husband and father of two children. Jay went to college as an English major and is fluent in both English and Spanish. In his time off, Jay enjoys spending time with his family, riding his Harley, and traveling. Jay was a restaurant manager for eight years and received multiple intercompany awards. This is where Jay developed his passion for customer service. Jay then became a garage door installer and technician. He has been in the field for six years and can not only repair an existing door, but can install doors from scratch as well. Jay is an asset to the team and we know you’ll enjoy working with him as well.
Review:

Jay is OUTSTANDING! He did an inspection and showed me a range of options to improve my door. No pressure to choose, just good information to help me decide. Great quality service from a very nice technician! Thank you
David Reid
Service Provided:
Garage Door Repair
Product:
Springs
Review:

The work was done as instructed. I had a chain drive sprocket fail. The tech was courteous and replaced the sprocket in a short time. I was satisfied with the service but thought the price was a bit out of line. $302 to replace a sprocket that he wasn't here for over a half hour to replace? Should have been under $200 in my estimation for the what the job was.
Alan Albright
Service Provided:
Garage Door Repair
Review:

Great service. Very prompt and professional. Jay was terrific.
Charles Firestein
Service Provided:
Garage Door Repair
Product:
Garage Doors
Review:

Had garage door opener replaced and installed new Lift Master unit. Very happy with the unit and installation. NOTE - BE SURE THE INSTALLER INSERTS/GIVES YOU THE SERIAL NUMBER! You will need to register for warranty.
Aileen Ten eyck
Service Provided:
Garage Door Opener Install
Product:
Opener
Review:

Jay was prompt and courteous. The repair was excellent. I would recommend your company to any one.
Noranne Wolf
Service Provided:
Garage Door Repair
Review:

Jay was awesome. Arrived at 4:15 and stayed until almost 6:30. Total rehab on 3 garage doors. Excellent work!! Highly recommend Precision!!
Wayne Nelson
Service Provided:
Garage Door Repair
Review:

Great service. Technician called when on his way, showed up on time, was clean and professional. Very polite. Gave us confidence he knew what he was doing. Gave us an fair estimate after looking up the previous job and discovering the parts were still under warranty. This is the reason we exclusively use this company.
Jane Kingsley
Service Provided:
Garage Door Repair
Review:

on time and the tech know what he was doing. I would recommend them to other people.
Ron Lockwood
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Garage door would not operate correctly when leaving for work Precision was great and getting someone out there that day at the time that worked for me. He knew exactly what to do. Were back up and running quickly. It was a great experience! Will use them again.
Beverly Tuthill
Service Provided:
Broken Garage Door Spring Repair
Review:

Jay your technician case out an assessed my door panel issue and gave me several options, which I appreciated. No hard sell, just recommendations. We discussed the options and once I made the decision to swap the panels and have them them reinforced, he then did the work expeditiously and professionally. Very courteous and I enjoyed visiting with him.
Frank Gray
Service Provided:
Garage Door Repair
Review:

Jay was very friendly fixed the problem very happy your lucky to have him in your employee.
Larry Doring
Service Provided:
Garage Door Repair
Review:

Quick easy and good service, nice people
Judson Tillinghast
Service Provided:
Broken Garage Door Spring Repair
Review:

Jay did a great job. He showed up on time, was polite and courteous but most importantly, he is experienced and has a very thorough knowledge of the products and services you offer. He completed a neat and clean installation and explained all of the new technological features of the opener. Very satisfied.
Leo Cattoni
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

The timeliness of service was fast and the technician was outstanding.
Bob Reed
Service Provided:
Garage Door Repair
Review:

Technician was punctual, friendly and explained what had to be done. Perform the work needed in a timely fashion and cleaned up. Would certainly recommend this company to anyone who needs garage door work.
Larry Spero
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Professional, good price, stayed until the job was done correctly.
Doug Scott
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Poor - switch and bait! A simple 10 minute replacement of Genie safety beam sensors (which the part costs $32 at Walmart and $39 at Home Depot) wound up being charged $286.94! Was told they had a minimum 1 hour charge over the phone - that was to be $84. But, upon arriving, the technician said it was $195 and proceeded to oil (which had just been done the previous week) without my consent - notice a $149.95 charge for that, which was later reversed. So I was charged $69.95 for a $30 part, $195 labor (for a 10 minute job) and 8.3% sales tax of $21.99 (do we even charge tax on labor in Arizona?) on the total which came to $286.94! Never Again!
Robin O'Rorke
Service Provided:
Garage Door Opener Repair
Product:
Opener
Review:

Excellent service, excellent personnel, prices are high.
Tom Holcombe
Service Provided:
Garage Door Repair
Review:

Jay was technician and was very professional, knowledgeable and pleasant to have here, 5 stars, thank you
Ken Ward
Service Provided:
Garage Door Opener Install
Review:

We had used you before, we had problems with the product and you made it right.
John and barb Miller
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

The spring on my garage door broke the same day that I bought a new car, and I called precision doors as they were so highly rated. I explained my situation to the very friendly person who answered the phone, and she got somebody over within two hours to inspect our door at no charge. From the moment the technician showed up I felt very comfortable, he was very professional and respectful, explaining everything to me perfectly. I went ahead and had them replace the broken door springs on the spot, he was able to do that and I am very very happy with the way my door works now and with the ten year warranty I have on the new (better) springs. Highly recommend this company and their employees to anybody. 10 out of 10!
Matt
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Any way I can get an additional remote?
Tom French
Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
Review:

absolutely Superb! Jay, called ahead to let me know he was inbound. Walked me thru my various choices of service and repair, began work immediately. Repair was through and complete in minimum time. Jay is dedicated service tech, and a very personable young man. Great representative for your company. The friend who recommended your service saved me timing and money.
Tim Miniham
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Very pleased
Connie Damrauer
Service Provided:
Garage Door Opener Install
Product:
Rollers
Review:

Arrived on time. Quick service.
Jay
A Response from: Charan

Thanks for evaluating our employee /

Service Provided:
Garage Door Repair
Product:
Garage Doors
Review:

Our technician Jay was hands down one of the nicest guys I have met. He was super fast and efficient. He also told me that he loves his job! Makes me feel like I chose the write place to go!
Bryan Phillipps
Service Provided:
Garage Door Repair
Review:

Your Tech was very polite and certainly knew the product. He was thorough, accurate and timely. I would give him and your company a 5 star rating.
John Thompson
Service Provided:
Garage Door Opener Repair
Product:
Springs
Review:

Jay was great, provided all the options and very thorough. I would highly recommend Precision Door.
Hugh Smith
Service Provided:
Garage Door Opener Install
Product:
Garage Doors
Review:

Precision is the best at everything - Follow up Timely Great work Always friendly and clean.
Johnny Pignotti
Service Provided:
Garage Door Repair
Review:

Jay was wonderful! My phone app and my keypad opener were not working. He reprogrammed both of them and he explained every step to me! He was on time and very professional.
Shelly Ince
Service Provided:
Garage Door Opener Repair
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