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Read what people are saying
about Precision Garage Door

Precision Garage Door of Phoenix
has received 36 reviews, averaging 1.00 Stars:
Review:

Expensive 542 for something he did in less then an hr why would I recommend you guys lol
Eric Nieves
Service Provided:
Garage Door Repair
Review:

From the start our experience with Precision was poor. From taking 4 weeks to order a garage door that we were told by the installer was sitting in their warehouse. The installer not showing up to a scheduled appointment and finally coming 3 days later still late and then having the wrong door. Re-ordering the door with no apology to the problem. The same installer showing up again late to the scheduled appointment - when a walk through of the door was done being told repeatedly that the glass inserts were suppose to be backyards as that is how the manufacturing company now makes them. The installer continued to tell this ridiculous story to my husband who at the time had spoken briefly to the General Manager of Precision that the inserts needed to be correctly placed and the way they were left was not right. Again we were having to call and have another installer come out to fix what the previous installer had done. Today the door would not open due to loose hardware had to call AGAIN and have another installer come out and tighten the hardware on the door. This has been the worst experience with a company. I am glad for at least right now it is done and over with. I will tell you having to pay the remaining balance today which is not cheap was a hard pill to swallow. Will NEVER recommend Precision
Rosanne Eklund
Service Provided:
Garage Door Opener Repair
Review:

You guys dumped me!!!! asked your tech to come back and give me an estimate on the remaining 7 doors, never heard from him again. Called is supervisor, he told me he would look into it, never heard from him again. Cookson doors now has my business.
Brian Green
Service Provided:
Broken Garage Door Spring Repair
Review:

The technician charge me $498.00 plus labor to install for two 218 X 1-3/4" X 31" OIL TEMPERED, HIGH CYCLE TORSION SPRING. The price is out of norm from all other quote receive form five different Garage Door repair company in the Valley.
Lekan Raji
Josh Wieser Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Worst company I ever dealt with. The technician refused to honor the warranty from a month earlier. Then he Lied to me and told me it couldn't be fixed do to the way the old door was built. They panels would have to be taken apart to put it back on track, and it was most likely the hinges would not screw back int0 place. I had to buy a new door. Then when I asked what I was suppose to do when he told me the door would take two weeks to be ordered (decretive door). He tells me he will try to temporarily put it back on track. The other technician would not come out to help him because of some personal dispute they have, so I had to. After 1 /12 hours of trying to sell me a new door. It took a half hour to put it back on track and have it working properly. The technician wanted to charge me $640 dollars for a half hours work. That's $1200 an hour labor fee. No parts had to be replaced. After he left and I had a minute to think. The whole reason for him trying to sell me a new door made no sense. The door did not have to come apart at all. I called the answering service and asked for a supervisor to call me in the morning. When no on called me the next day I called and was told everyone was in meetings and someone would call me back. I told the person at precision door service to put everything on hold until I had a chance to straighten this out. She said she would and passage the message. I get a call from Dominick at 11:30 and he assured we would get to the bottom of it and call me back by end of business. I also told him to put everything on hold because I felt I was being scammed. He never calls me back. I then get an email the next morning that my new door has been ordered. So I have to call back and leave another message to find out what is going on. Dominick returns my call and tells me he is going to work everything out and send me an estimate on how we can resolve this. He calls me again at 3;30 and says he will have something to me by the end of the day. By noon the next day I was no longer curious as to what the were going to do. I contacted my credit card company and will let them handle it. Its 5 pm on the third day and still nothing from Precision Door. This company take advantage of people when the are vulnerable and charge outrageous prices because they know you need it fixed. Call anyone else.
Roger Lee
Service Provided:
Garage Door Repair
Review:

A lost door and scheduling nightmare. Purchased garage doors, one 16x7 and one 8x7. Set up an install time. On the day of installation I was contacted by the installer an hour after the install time, who proceeded to tell me they had lost the 8x7 door, and wanted to know if I wanted the other door installed. Yes. During the installation, I was surprised to hear about the scheduling conflicts of the company, an how they were not going to drive across town for another. Door was installed and 8x7 door was ordered. 6 weeks to get this one now. Door came in scheduled a another appointment. No show as of noon, so I called. They assured me they would be there by 5:30. No show, and called at 6#0 to find out they were not coming. Scheduled another appointment. Door was installed. Had several conversations about reduction in cost for taking off work so much. 1/2% or $175 offered if I did not complain on their website. Chose to not take the offering and respond. Terrible way to do business.
Jay Robins
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

This company is out to extort customers and we will never go back to them for anything. Technician tried to sell us a 5 year maintenance contact for $499.00 to maintain electric openers/doors etc. and would not reprogram our entry pad unless we bought it. After paying over$5,000 to have installed less than a year ago I say don't do business with them! We had to reprogram it ourself by Googling instruction.
Nancy Hill
Service Provided:
Garage Door Opener Repair
Review:

Your prices were 3+ times more then any other garage door company in AZ and I was charged sales tax on the repairs and starting in 2011 repairs in Scottsdale AZ were exempt from sales tax. Please refund the sales tax I paid or I will need to call the AZ Dept of Revenue to place a complaint.
Alan Epstein
Service Provided:
Broken Garage Door Spring Repair
Review:

WILL NEVER USE YOUR COMPANY AGAIN! This repair was for a home we are selling; the appraiser was there at the house at the same time as your installer and there was a clearly visible FOR SALE sign on the property. Never did your service installer tell me anything about the warranty not being transferable until the work was done. This is a horrible way of doing business. I was trying to satisfy the repair issue from the buyer's inspection; and, now after spending an astronomical price of $1200 I don't even have any warranty to pass to the buyer. Had used Precision before on my primary residence and thought you were a reputable above board company. The Silver Overhaul with Lifetime Parts and 1 year labor warranty is a farce.
Steve Ent
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Date: 07/19/2018
Gate Repair
Phoenix, AZ
Review:

I am Disappointed Precision garage door does not want to honor the five year warranty sold to me with my gate opener three years ago. I am currently still negotiating a price for repair with Charles R. The pricing does not seem fair since the repair is needed within the warranty time. I would still like to try to use Precision garage door if we can come to equitable terms.
Tom Sejen
Service Provided:
Gate Repair
Review:

Not honest people. The Tech Matt told Me that I have to replace even the parts that is good because he felt it is Old and it is time to do it! I refused and asked just to replace the broken garage spring and he coded me $500 more than Smokey’s Garage door! They asked for $780 to replace broken garage spring! You believe it? The website does not tell you a lot but the act of their tech tells you that they take advantage of home owners! I don’t recommend their service at all! Home owners stay way from them!
Raz Krikorian
Service Provided:
Broken Garage Door Spring Repair
Review:

Came to my rental house to fix an issue $100 - same issue 3 months later $375 - almost feel like a scam at this point for 20 minutes of work. Not happy and would not recommend.
Julien Picard
Service Provided:
Garage Door Repair
Review:

My origianal spring broke after 8 years, I paid extra for the heavy duty replacements that I was told would last a very long time, from Precision and replaced the end bearings as well for $325. After just over 5 years my heavy duty spring broke and I had to pay another $200 for the install of the warranty replacment. The spring did not last as long as advertised for the cycle count, and I have to pay for the replacement, thats not right!
Paul Bowerman
Josh Wieser Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

Very disappointed with their service. Go with another company.
Colin Slacke
Sebastian Leblanc Service Provided:
Garage Door Repair
Technician:
Review:

You overcharged me. I am not happy with your company at all $1200.00 is extremely high for replacing 2 springs I will tell everyone I know to stay away from Precisiondooraz
Nancy Montez
David Dimas Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

We installed a new motor that we purchased at a box store that came with a warranty. Our spring system malfunctioned and we had Precision Door come out to fix it. They charged us $899 for a five year warranty and another $199 for the spring. FYI...We could buy 4 1/2 motors for the cost of the warranty. The total came in at $1084 to fix the spring. We needed our door fixed and so we got overcharged. The work for the spring was done well, but our installation job did not need any adjustment, just connecting the button wire. Shop around.
Bruce Nyman
Service Provided:
Broken Garage Door Spring Repair
Review:

A Precision Garage Door repairman just left my home. Quoted me nearly $550 dollars for 2 garage door springs on a unit PRECISION sold me, PRECISION installed for me and has maintained and serviced. I was given ZERO credit for being an existing and loyal customers. Instead they stuck it to me---because the springs lock the vehicle inside the garage until repaired---they knew they had me and I guess went for it! Instead I've decided to get the $71.92 parts on Amazon and literally install myself by YouTube video we just watched. My point? How could Precision treat me so unfairly and required that type of mark up to run their business? Fair price---no problem. GAUGING an existing customer when they need you? NO WAY. How awful! There was no difference between me and a stranger they'd never met or anything in between----just profit. The technician (more like salesperson) told me they had to pay for the entire process including advertising. Duh. But $550 on a $71.92 retail part that probably costs you $35? Scary
Charla Paynter
Jay Rivas Service Provided:
Garage Door Repair
Technician:
Review:

Had 2 appointments set up on Friday evenings and no one showed up for either appointment. I will go elsewhere.
John Illes
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Didn’t listen to what I wanted Tried to sell me a new door when I only needed one panel replaced. Found another company who was happy to do the work.
Eric Peterson
Service Provided:
Garage Door Repair
Review:

I was charged $195 + tax (over $200) to switch two wires on the sensor. The wires were not taped or sealed and left exposed and not safely wrapped ... they were left unwrapped laying on the floor exposed.
Mike Lefkowitz
Service Provided:
Garage Door Repair
Review:

$195. service call, twice what other reputable garage door companies charge. Technician quotes repair charges at $600-$700 when, Actual bill from another reputable company charged me $140 to fix door. NO remediation offered from Customer Service Mananager.Stay Away!
Mark Holtz
Sebastian Leblanc Service Provided:
Garage Door Repair
Technician:
Review:

Never got a response from my previous two comments about your very high pricing on material!
Ken Wojtanek
Service Provided:
Garage Door Opener Install
Product:
Opener
Review:

If I could, I would give negative stars. I don't know that I have ever felt so ripped off! I was charged $195 to have a technician tell me I needed a new opener...a second opinion demonstrated the issue was LED interruption - there was NOTHING wrong with my opener. Enjoy my $195...I'll be sure to report this to the better business bureau & all social media that I can to let others know to avoid your business because you are a scam group!
Christine Hupman
Service Provided:
Garage Door Opener Repair
Review:

5 STAR-JOSH AND HIS PARTNER ARE SUPERB IN EVERY RESPECT
Rj Peterson
Service Provided:
Garage Door Repair
Review:

Not happy, way overpriced garage door opener did not get the discounts you advertise and when I informed you of the issues NO response. I also lost a pen that was a gift to me when I told you about it ,no response. You may not like what a customer has to say when you ask for comments but you should at least address the issues. Would not recommend this company for garage door repairs. Material used was all rusty, 700.00 dollars for garage opener I could of purchased including install 350.00 dollars. Same garage door opener. Springs and opener over 2000 dollars. Think twice before using Precision. Shop around !!!!!!!!!!!!
John Mcginn
Service Provided:
Garage Door Opener Install
Product:
Springs
Review:

This company spent under one hour replacing springs and bolts for my 88 year old mother's gargage door and charged her $1,300. I have emailedthe company for an explanation and recieved no response. as I see it they have just taken advatage of a senior citizen.
Florence Jones
Service Provided:
Garage Door Repair
Product:
Springs
Review:

I am 100% satisfied with my decision to never do business with you again. Website says free estimate. Tech shows up and makes the repair "IN 5 MINUTES & NO PARTS) and says that will be $200. Then says it will be an extra $250 to fix it correctly with a new spring. I paid $350 3 years ago for this unit installed brand new 3 years ago. RIP OFF! I emphatically do NOT recommend this company. I suggest in the future if you want to charge someone $2400 per hour that you let them know before you come out, not after the fee is already due. 1) Charged $200 for 5 minutes of work when website clearly offers a free estimate. I would not have chosen to pay $200 for a 5 minute repair that did not include parts. 2) Website has a BBB A+ badge. BBB website shows NR, not A+ false advertising. I would like a partial refund. What's fair? I don't know since I didn't get my free estimate.
Cory Bahr
Service Provided:
Garage Door Opener Repair
Review:

5 star rating-Service personnel DO NOT COME ANY BETTER than Josh and Eric. They are exceptional in every sense of the word. You are lucky to have them as your employees!!!
Rj Peterson
Service Provided:
Garage Door Repair
Product:
Springs
Review:

Called to schedule a repair, as my car was stuck in garage. Had to ask about the cost & was told it would be $99 + Parts, but could be more depending on what the Tech found... Tech came out, did a so called 'safety inspection', then told me he wouldn't use the existing cables as they were compromised & the liability would be too great. The cost of the new cables was $149.95............You can buy the exact same thing online from Garage parts suppliers for less than $50.00 retail. But he told me theirs were good quality & warranted for a whole 3 years! Laughable warranty since mine were builders original & had been great for the past 20 years . I was then told the labor to replace the cable & reset the door & lube everything was $195.00..........Really... Total Price $344.95. Comes with a huge 3 year warranty on cables & massive 3 month on labor...Way to stand by your quality products & services! Since you are now in a compromised position with little option, (& they know it), I had the work done. Took about 1 hour to complete. More expensive than an hour with a Medical Specialist or Lawyer... Ridiculous labor fees. The Company were pleasant & efficient, but you pay through the nose for it with bloated parts fees & crazy fixed Labor prices. No surprise that 'Garage Door Repair businesses are seen as shady & having dodgy practices. A necessary evil unfortunately.
Bob W.
Service Provided:
Garage Door Repair
Product:
Cables
Review:

Would not recommend them as the service rep that came out to my house was overly pushing to do the job, and was saying more things needed to be repaired when it did not. I had another company come out and they disagreed with what we were told and fixed our garage at less cost. Feel as though this Rep was trying to take advantage of me and not happy.
Jennifer Wilde
A Response from: Charan

Hello. I see that he offered you a spring and cables. I would debate you can not compare apples to oranges when dealing with our competitors. I do not see where he was offering you anything that you would not have needed. Maybe his approach might have been overly aggressive in which I do apologize, but everything he offered I am confident that we recommended it due to the needs of your garage door. I am glad to hear that you did get your garage door services, and I hope you got everything fixed that needed to be for the safety of you and your garage door. Thank you.

Sebastian Leblanc Service Provided:
Garage Door Repair
Product:
Springs
Technician:
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